Sales Agreement

Birman Sac Metal company places great importance on customer satisfaction. In this company, customer satisfaction is not only a goal but also one of the cornerstones of the way of doing business. In this context, refund and return policies have been prepared with great care. The main purpose of the company is to ensure that customers are fully satisfied with the products they purchase.

Refund and return policies have been created to improve the customer experience and provide quick and effective solutions to customers in case of any problems. Birman Sac Metal also demonstrates its confidence in the quality of its products through these policies. When customers are not satisfied with the products or wish to return them for any other reason, they can protect their rights thanks to these policies offered by the company.

The basic principle in creating these policies is to ensure customer trust. It is important that customers feel safe when shopping from Birman Sac Metal and know that they can get support in any situation. Therefore, refund and return processes are managed fairly and transparently. Birman Sac Metal aims to maintain its reliability and reputation in the sector for many years by keeping customer satisfaction at the forefront.

Return Conditions

As Birman Sac Metal Company, we place great importance on customer satisfaction. Therefore, our customers must meet certain conditions to return the products they have purchased. First of all, the products to be returned must be unused and in their original packaging. The product must be returned in the condition it was received, without any damage or missing parts.

The return period is 15 days from the date the product is received. During this period, our customers can request a return. However, certain products cannot be returned under this policy. In particular, custom-made products, special orders, and certain consumables are not accepted for return. Since such products are specially prepared according to customer requests, they cannot be returned.

To initiate the return process, our customers must contact our company and request a return. After the request is approved, customers will be provided with the necessary information about the return process. It is the customer’s responsibility to ensure that the products to be returned reach our company safely. Therefore, care should be taken to avoid possible damage during shipping.

In conclusion, Birman Sac Metal Company aims to provide a smooth return process for its customers. Returning products in their original packaging and unused, knowing the return period and products that cannot be returned, is important for a healthy return process. Our customers paying attention to these conditions will ensure that return procedures are completed quickly and without problems.

Refund Process

Birman Sac Metal Company carefully manages the refund process to maintain customer satisfaction at the highest level. After the returned products reach our company, quality control and compliance inspections of the products are carried out. This inspection process generally takes between 5-7 business days.

After the inspection process is completed, our customers’ refunds are processed quickly. Refund methods vary depending on the payment method used by the customer during purchase. For payments made by credit card, the refund amount is returned directly to the relevant card account. This process may take 3-5 business days depending on the banks’ processing times.

For payments made by bank transfer, the refund is made to the bank account specified by the customer. Bank transfer transactions are usually completed within 2-4 business days. These times, which may vary depending on the payment method, may be extended due to banking transactions outside the control of Birman Sac Metal Company.

At every stage of the refund process, our customers are informed via email or phone. This ensures that they have up-to-date information about refunds. As Birman Sac Metal Company, we pay attention to all details to ensure that our customers do not experience any problems during the refund process and recommend that they always stay in contact with our customer service department throughout the process.

How to Request a Return?

As Birman Sac Metal Company, we prioritize customer satisfaction and have prepared a detailed guide to facilitate your return process if you are not satisfied with our products. To request a return, you need to follow the steps below:

First, you need to fill out the return request form. In this form, you must completely and accurately specify information such as your order number, the name of the product you purchased, and your reason for return. You can access the return request form from our company’s official website.

Then, you need to prepare a copy of the original invoice along with the return request form and other documents proving your purchase. These documents are important for speeding up the return process and verifying your request. Additionally, you must return the product with its original packaging and all accessories.

After completing the return request form and necessary documents, you must send these documents and the product to be returned to the return address specified by our company. Our return address and other contact information are available on our official website. Keeping the shipping information and tracking number is important for you to track the process in case of possible problems.

When your shipment reaches us, your return request will be examined and the evaluation process will begin. The evaluation process usually takes 7 business days. When your return request is approved, the return amount will be refunded to your specified bank account or credit card. You can contact our customer service for more information about the return process.

Defective and Damaged Products

As Birman Sac Metal Company, we are committed to providing our customers with the highest quality products. However, rarely, defective or damaged products may reach our customers. We have certain procedures to ensure the satisfaction of our customers who encounter such situations.

First of all, customers who encounter a defective or damaged product must notify our company as soon as possible after receiving the product. The notification period should be made within 14 days from the receipt of the product. When making the notification, detailed information about the condition of the product and, if possible, photos should be provided. This will help our company evaluate the problem more quickly and effectively.

After the notification is received, the Birman Sac Metal Company customer service team will contact customers to evaluate the situation and take the necessary steps. Options for replacement or return of defective or damaged products will be offered. Our customers can choose their preferred solution. If replacement is requested, the new product will be sent to the customer as soon as possible. If return is requested, the product will need to be sent back to our company. When the product reaches our company, the return process will be initiated and the payment will be refunded to the customer’s account as soon as possible.

Our company carefully handles all complaints regarding defective or damaged products to maintain customer satisfaction at the highest level. Effective communication between our customers and our company is of great importance to speed up the problem-solving process. The feedback we receive from our customers during this process helps us improve our service quality and prevent similar problems in the future.

Exceptions and Special Cases

There are some exceptions and special cases in Birman Sac Metal Company’s return and refund policy. In particular, custom-made products or special order products cannot be returned. Since such products are specially produced according to customer requests and cannot be resold, returns and refunds are not accepted within this scope.

Special order products are produced with a specific design, size, or material and differ from standard products. Similarly, custom-made products cannot be returned because they are shaped according to the customer’s wishes and needs. Before ordering such products, detailed information is provided to customers and their approval is obtained.

The return conditions for discounted products may differ from standard products. Since discounted products are usually sold as excess stock, end-of-season products, or under a specific promotion, certain restrictions may be imposed for their return. In case of return of discounted products, customers can only receive a refund at the purchase price of the product. Additionally, the return period and conditions for discounted products may also vary; therefore, it is important for customers to carefully review the return policies when purchasing discounted products.

Birman Sac Metal Company has determined such exceptional cases while prioritizing customer satisfaction and also to ensure the sustainability of business processes. Customers being informed about these exceptions and special cases ensures both a smooth shopping experience and more efficient management of possible return and refund processes.

Contact with Customer Service

When our customers have any questions or concerns about return and refund processes, we want them to know that as Birman Sac Metal Company, we are always by their side. Our team, which prioritizes customer satisfaction, aims to respond quickly and effectively to all kinds of inquiries and requests.

Contacting our company’s customer service team is quite easy. You can reach our customer service department, which serves from Monday to Friday, between 08:00 – 18:00, using the following contact information:

Phone: +90 535 253 88 94

Email: musteri.hizmetleri@birmansacmetal.com

Address: Yenmiş Mahallesi Fabrika yolu No:15-15/1 Kemalpaşa – İZMİR

All applications made via phone and email are carefully examined by our customer service representatives and responded to as soon as possible. Additionally, you can also send a direct message from the “Contact” section on our company’s website. By filling out the form in this section, you can convey your problem or request to us.

Customers who want to get more information about our return and refund policies or make a specific request can contact our customer service team through the communication channels mentioned above. Our aim is to provide support to our customers at every stage and ensure that all processes are transparent and understandable.

All feedback we receive is evaluated to improve our service quality. The satisfaction of our customers is our top priority as Birman Sac Metal Company.

Conclusion

The refund and return policy plays a critical role in ensuring customer satisfaction. Gaining and maintaining customer trust is one of the cornerstones of a sustainable business model. Birman Sac Metal Company aims to always provide the best service to its customers and accordingly manages return and refund processes in a transparent and customer-friendly manner. This policy is designed to increase customer satisfaction and establish long-term customer relationships.

The company’s confidence in the quality of its products and customer-oriented approach ensures that refund and return processes run smoothly. When customers experience any problems, they can easily contact the company’s support team and see that their requests are resolved quickly. This also helps maintain customer satisfaction at a high level.

Birman Sac Metal Company places great importance on customer feedback and continuously reviews and develops its policies accordingly. The refund and return policy is a reflection of the company’s customer-oriented approach and demonstrates its commitment to ensuring customer satisfaction.

In conclusion, Birman Sac Metal Company’s refund and return policy is an important tool for increasing customer satisfaction. The company aims to always provide the best service to its customers and respond to their needs in the fastest and most effective way. This policy strengthens customer trust and enhances the company’s reputation. Birman Sac Metal Company will continue to maintain its leading position in the sector with its customer-oriented service approach.